Frequently Asked Questions

I subscribed but it keeps asking me to input my payment information. Why?

This may be due to your browsers cache/cookies. Do not re-enter payment information as you could be charged twice. If that does happen we can see it and will automatically refund it for you and cancel duplicate accounts with no action necessary on your part. Make sure to clear out your browsers cache/cookies and login again. If you continue to have any issues please e-mail us at and we will take care of you.

How can I access the study material in spaces that I don’t have any connectivity?
Activate offline mode inside the app menu. Don’t try to do it through Airplane mode.
How do I cancel my account?
E-mail us at anytime you want and we will take care of it for you or login, click profile, click cancel subscription.
What happened to the study guides?
Our study guides have been replaced by “study guide” mode on our mobile app and website. You will see the same questions and answers but will now have the ability to tap “learn more” and see the text directly from the reference on the bib we pulled the question for.
Why is there no study material for specific references?
We can’t legally post anything that is copyrighted or restricted distribution. A publication may not be “classified” but if it says anything other than “Distribution A: Approved for public release” we can’t post it.
There is a newer version of a publication on the bib than the one you have on your site. When will you have the updated version?
As soon as we can. We check the bibs every single cycle for new material and update as fast as humanly possible. We are human though and as you know some references are enormous and take a long time to complete.
Where do you get your study material?
We go through each and every reference on the bib page by page and separate the facts from fluff so you don’t have to. We list the page number where we found the material next to each question we have available on the site. We also copy the surrounding text around the question and put it into the learn more so you can see it without actually having to open the reference unless you really want to.
Who do I contact if I have a problem or need some help?
Feel free to e-mail us anytime day or night at and we will be happy to assist you. If you don’t hear back from us within a day we probably didn’t get your e-mail so give it another shot from a different account.
Why are chapters missing from the references?

Our team may be working on that particular reference at the moment. Refresh from time to time to see if we have completed additional chapters. 

Why doesn't every topic have audio guides available?

We outsource our audio guides to a world class Audio Guide narrator and quality takes time. We will add them as soon as possible.

Why can't I log in?
Clear your browsers cache/cookies and try again. Contact us if that doesn't work for you and we will get you up and running.
I had an account under the old system and now I can't login to the new version. Can you help?
Try the password reset link first. Your account was created with your old credentials. If you still can't get in please e-mail us and we will take care of you.
I had an account under the old system and want to cancel. How do I do that?
You can either cancel your account through PayPal by logging in and canceling your subscription in your recurring payments dashboard or just e-mail us at and we will cancel for you.
No matter what I do I can't reset my password and it tells me that I'm not authorized to login. How do I fix this?
Look at your URL. If it says you are trying to login to the admin console rather than the user portal. Make sure you are trying to login at the user portal by going to and clicking login or follow this link.

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